Industry Overview

The retail landscape has fundamentally changed — customers expect seamless experiences across physical stores, e-commerce, social commerce, and mobile apps. They demand real-time stock visibility, personalized recommendations, flexible fulfillment options (BOPIS, same-day delivery), and frictionless checkout. Yet most retailers still operate with fragmented systems where inventory, customer data, and sales channels exist in silos. Our omnichannel retail platform unifies every touchpoint onto a single data layer — connecting POS systems, e-commerce storefronts, warehouses, and marketing channels. The result is a 360° view of every customer, real-time inventory accuracy, AI-driven personalization, and actionable analytics that drive conversions and customer loyalty.

Key Challenges

Fragmented systems between online, in-store, and marketplace channels
Inventory inaccuracy leading to stockouts and overstocking (costing 8% of revenue)
Inability to deliver personalized experiences across customer touchpoints
Complex fulfillment logistics (BOPIS, ship-from-store, drop-shipping)
Rising customer acquisition costs with declining loyalty
Competitive pricing pressure from online marketplaces and D2C brands

Key Benefits

35% increase in total revenue through omnichannel unification
99% inventory accuracy with real-time stock synchronization
50% faster checkout with unified POS and digital payments
40% improvement in customer retention through personalization
AI-driven demand forecasting reducing stockouts by 70%
Single customer view across all channels for targeted marketing

Industry Impact

Measurable results and performance metrics

35%

Revenue Growth

Average sales increase

50%

Faster Checkout

Reduced transaction time

99%

Inventory Acc.

Real-time stock accuracy

1M+

SKUs Managed

Product management scale

Our Solutions

Retail Technology Solutions

Full-stack omnichannel platform connecting stores, e-commerce, customers, and data.

Omnichannel Commerce Platform

Unified platform connecting physical stores, e-commerce, marketplaces, and social commerce on a single backend.

Unified product catalog across channels
Cross-channel pricing & promotions
Buy Online Pick Up In Store (BOPIS)
Ship-from-store fulfillment
Real-time stock visibility everywhere
Social commerce integration

Customer Intelligence & CDP

Customer Data Platform (CDP) providing 360° customer profiles with behavioral analytics and predictive insights.

Unified customer profiles (CDP)
Purchase behavior analysis
Customer segmentation (RFM, AI)
Churn prediction & win-back
Personalized product recommendations
Customer lifetime value modeling

Inventory & Order Management

Real-time inventory management with AI demand forecasting, automated reordering, and multi-warehouse coordination.

Real-time multi-location inventory
AI demand forecasting
Automated reorder point triggers
Warehouse management (WMS)
Returns & reverse logistics
Dead stock identification

POS & Unified Payments

Modern cloud POS with integrated payments, loyalty, and omnichannel checkout capabilities.

Cloud-based POS system
UPI, cards, wallets, BNPL
Self-checkout kiosks
Loyalty points & cashback
Split payments & gift cards
Offline mode with auto-sync

Marketing & Personalization

AI-powered marketing automation with personalized campaigns, dynamic pricing, and customer engagement tools.

Personalized email & SMS campaigns
Dynamic pricing & promotions
Loyalty program management
Abandoned cart recovery
Push notification targeting
A/B testing & campaign analytics

Retail Analytics & BI

Comprehensive retail analytics dashboards with sales performance, customer insights, and operational KPIs.

Sales performance dashboards
Store-level P&L analytics
Basket analysis & cross-sell
Footfall & conversion tracking
Competitor price monitoring
Revenue forecasting models

Our Approach

Omnichannel Transformation Process

A proven approach for seamless retail technology transformation.

Retail Audit

Analyze current systems, channels, customer data, and operational gaps.

Platform Design

Design unified architecture connecting POS, e-commerce, warehouse, and CRM.

Deploy & Integrate

Phased rollout across stores and channels with staff training and data migration.

Optimize & Grow

AI-driven optimization, personalization tuning, and expansion to new channels.

Success Stories

Proven Results in Retail & E-Commerce

Real-world implementations delivering measurable business impact

Fashion Retail Chain (500 Stores)

35% increase in total revenue

Unified 500 stores and e-commerce on a single omnichannel platform with real-time inventory and customer profiles.

35% revenue growth in 12 months

Grocery Delivery Startup

Scaled to 50,000 orders/day

Built end-to-end retail tech stack with inventory management, route optimization, and real-time order tracking.

50K orders/day, 99.8% on-time delivery

D2C Beauty Brand

40% improvement in customer retention

Implemented CDP with personalized marketing automation, loyalty program, and AI-powered product recommendations.

40% retention lift, 3x repeat purchase rate

Electronics Multi-Brand Retailer

70% reduction in stockouts

Deployed AI demand forecasting and automated replenishment across 200 stores and 3 warehouses.

70% fewer stockouts, 15% less dead stock

FAQ

Frequently Asked Questions

Common questions about our retail & e-commerce solutions

Can you integrate with our existing POS system?

Yes, we integrate with all major POS platforms (Shopify POS, Square, Lightspeed, Oracle Retail) and can also deploy our own cloud POS with offline capabilities.

How do you handle inventory across multiple warehouses and stores?

Our platform provides real-time multi-location inventory with automated reorder triggers, inter-store transfers, and intelligent fulfillment routing (closest location to customer).

Do you support marketplace integrations (Amazon, Flipkart)?

Yes, we integrate with Amazon, Flipkart, Myntra, Ajio, and other marketplaces for centralized order management, inventory sync, and catalog publishing.

How does the AI demand forecasting work?

Our ML models analyze historical sales, seasonality, weather, events, promotions, and market trends to predict demand at the SKU-location level, typically with 85-95% accuracy.

Can we start with one channel and expand later?

Absolutely. Our platform is modular — start with POS or e-commerce and expand to omnichannel, CDP, analytics, and marketing automation as your needs grow.

What kind of ROI can we expect?

Typical ROI includes 35% revenue growth, 70% reduction in stockouts, 40% better retention, and 50% faster checkout. Most retailers achieve positive ROI within 6-9 months.

Omnichannel Solutions for Retail & E-Commerce